US Based Financial-Services GRC Firm
Impact Story • Global Supply Chain

Managing Sustainability Across a Global Supply Chain

Key Outcomes

95%+

Supplier Response Rate

15%

High-Risk Suppliers Identified

500+ Hours

Internal Effort Saved

CSRD-Ready

Supplier Dataset Delivered

Overview

A global retailer with more than 3,000 suppliers across Asia, Europe, and the Americas faced increasing pressure to meet CSRD requirements and respond to customer sustainability questionnaires. The company lacked the internal capacity and standardized processes required to collect reliable supplier data at scale.

SustainoMetric partnered with the retailer to establish a managed supply chain sustainability program, combining supplier engagement, multilingual data collection, validation, and risk analytics into a single operational workflow.

What SustainoMetric Delivered

  • check_circle Supplier Engagement: Conducted direct ESG outreach to more than 3,000 suppliers across six languages, educating suppliers on reporting expectations and improving participation throughout the data collection process.
  • check_circle Managed Data Collection: Designed standardized supplier questionnaires, coordinated follow-ups, collected responses, and validated submissions to create consistent and comparable sustainability datasets.
  • check_circle Risk Identification & Analytics: Identified high-risk suppliers based on geography, sector, and sustainability profile, producing portfolio-wide risk heatmaps to support proactive supplier engagement.
  • check_circle Digital Dashboards: Developed real-time dashboards providing visibility into supplier performance, ESG metrics, and overall supply chain risk.

Engagement Details

Client Confidential Global Retailer
Client Type Consumer Goods / Retail
Engagement Managed Supply Chain Services

Outcomes Delivered

  • trending_up 95%+ supplier response rate, compared with approximately 40% achieved through previous internal outreach
  • bolt 15% of suppliers identified as high risk for targeted engagement and monitoring
  • group_add Real-time supply chain dashboard supporting ongoing ESG monitoring and reporting.
  • psychology CSRD-ready supplier dataset delivered, saving approximately 500 internal hours.
  • database Emproved visibility into sustainability risks across a global supplier network.

Industries

Corporates & Supply Chains Private Equity

Relevant Capabilities

Supply Chain Intelligence Managed Sustainability Operations Supplier Engagement Risk Identification Data Collection & Validation Performance Monitoring

Themes

CSRD CSDDD Supply Chain Risk Human Rights Supplier ESG Responsible Sourcing